Refund & Return
Exceptions to Our Policy
We will consider refunds or replacements under the following circumstances:
- You received the wrong product
- The item arrived damaged or defective
- There was a verified shipping error on our part
If you encounter any of the above issues, please contact us within 48 hours of delivery at [your@email.com], including:
Your order number
A description of the issue
Clear photographs of the product and packaging
Once we review your case, we may issue a replacement or refund at our discretion.
Important Notes:
Products must be unopened and in their original packaging to be eligible for any return or replacement.
We are not responsible for delays, losses, or seizures caused by customs in your country. Please ensure that peptide research compounds are legal in your jurisdiction before ordering.
Refunds are not available for change-of-mind purchases or misuse of the product.
For further assistance, reach out to our customer support team. We’re here to help ensure your research continues smoothly.